Terms & Conditions
Terms of website use
Other Applicable Terms
By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Please note that We are not responsible for any sales or purchases of tickets made using a TicketingHub account or the TicketingHub system. Any such sales or purchases will be subject to the product's and/or reseller's terms and conditions, as well as your preferred payment gateway's terms and conditions relating to payments.
Any issues or disputes which arise with regard to ticket sales should be referred to these parties.
Information About Us
ticketinghub.com is a site operated by TicketingHub Ltd ("We").
We are a limited company registered in England and Wales under company number 08049536 and have our registered office at SUITE 5, 10 CHURCHILL SQUARE, WEST MALLING, ME19 4YU.
Changes to These Terms
Changes to Our Site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it.
Accessing Our Site
Our site, and registration of accounts on our site, is made available free of charge.
Your TicketingHub Account and Password
In order to register an account with us, you must have a valid Payment Gateway account. If you do not have a payment gateway account then you will be asked to set one up when you create your TicketingHub account.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party without our permission.
We have the right to suspend, withdraw or terminate your account, including the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, at our sole discretion.
We reserve the right to deduct money from supplier's ticket sales to cover unpaid invoices if they are not paid within 30 days.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world.
All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No Reliance on Information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although We make reasonable efforts to update the information on our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of Our Liability
To the extent permitted by law, We exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site or a TicketingHub account;
- the sale or purchase of tickets using a TicketingHub account; or
- use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
- loss of profits, sales, business, or reproduct;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Information we collect
Whenever you use or interact with our site, we may collect Personal Data. Sometimes this will be on our own behalf and other times this will be on behalf of a Suppliers using our Services.
For all Users we collect Personal Data when you voluntarily provide such information to the Services, such as when you register for access to the Services, contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services. That information may include either your name, physical address, email address, IP address, phone number, credit card information, as well as details including gender, occupation, location and other information that enables Users to be personally identified.
We may receive information about how and when you use the Services, store it in log files or other types of files associated with your account, and link it to other information we collect about you.
When you register for the Services or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such instance, we will treat any such combined data as your Personal Data until such time as it can no longer be associated with you or used to identify you.
We may occasionally obtain information about you from third-party sources, such as public databases, social media platforms, third party data providers and our joint marketing partners. We take steps to ensure that such third parties are legally permitted or required to disclose such information to us. Examples of the information we may receive from other sources include demographic information, device information (such as IP addresses), location, and online behavioural data (such as information about your use of social media websites, page view information and search results and links).
We use this information, alone or in combination with other information (including Personal Information) we collect, to enhance our ability to provide relevant marketing and content to you and to develop and provide you with more relevant products features, and services.
If you are using our mobile application we may collect information about the device and / or location. For example, we may collect information about the type of device and operating system you use. We may use mobile analytics software to better understand how people use our application. We may collect information about how often you use the application and other performance data. Or where it's being used to enable us to report to Suppliers where the sale occurred.
We may also collect or receive Personal Data from third party sources, such as Organisers, other Consumers, social media or other third party integrations, your credit card issuing bank, our payment processing partners or other third parties.
How we use Personal Data
- If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. I.e responding to emails in order to resolve your problem, or send informational content.
- We will use your Personal Data to provide you with access to or use of the Services or functionality and to analyze your use of such Services or functionality. To sending you emails, invoices, receipts, and other types of documents from our system. We use third parties for secure payment transaction processing, and we send billing information to those third parties to process your orders and credit card payments.
- We may use your Personal Data for internal business purposes. To provide support and help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.
Data controllers, data processors
GDPR data protection law makes a clear distinction between organizations that process Personal Data for their own purposes (known as "data controllers") and organisations that process personal data on behalf of other organisations (known as "data processors").
If you have a question or complaint about how your Personal Data is handled, these should always be directed to the relevant data controller since they are the ones with primary responsibility for your Personal Data. Ticketinghub depending on the circumstances may act either as a data processor or data controller.
If you are event organizer ('Supplier') and choose our platform to manage them, Ticketinghub will be the data controller in respect of the Personal Data that you provide to create your account. However, if you are a Customer that is buying tickets for the particular event from Supplier through our service, Ticketinghub will be the data processor working on behalf of that Supplier.
We will process your data to help to manage that event. We will perform actions such as sending tickets, confirmations, reminders about the event, processing payments. To help Suppliers understand their event performance and planning we will provide event reports, using analytics to gain insights into the sales effectiveness.
In these circumstances, any questions about your Personal Data and your rights under data protection law should be directed to Supplier (Event organizer), as the data controller, not to Ticketinghub.
Ticketinghub will also be a data controller of the Personal Data that we have obtained about the use of our service. Those can both relate to Suppliers and Customers.
Third party data transfer
We are not selling your Personal Data to third parties, including third party advertisers. We consider this information to be a crucial part of our relationship with you. There are, however, certain circumstances that will be described in this section, in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you.
We may disclose Personal Information to the following types of third parties for several purposes.
Sometimes, we share your information with our third-party Service Providers, who help us provide and support our Services. If it is necessary to provide you with some functionality that you have requested, then we may share your Personal Information with a Service Provider for that purpose. Just like with the other third parties we work with, these third-party Service Providers enter into a contract that requires them to use your Personal Information only for the provision of services to us and in a manner that is consistent with this policy.
Examples of Service Providers include payment processors, hosting services and content delivery services, email service providers, backup and restore service providers and others.
We do our best to protect the Personal Data collected via the Services from loss, misuse, unauthorised use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database or Internet or e-mail transmission is ever fully secure or error-free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any Personal Data.
Ticketinghub is a company based in the UK, that is outside EEA jurisdictions. Some of our third-party services are based here, and we may have a necessity to transfer your data to those services.
You should know that Switzerland and the UK have no data protection laws or laws that are less strict compared with those in Europe, however, whenever we transfer Personal Data outside of the EEA, Switzerland or the UK, we take legally required steps to make sure that appropriate safeguards are in place to protect your Personal Data.
Personal data disclosure
When you purchase tickets for an event, tour or activity through the clients website, in person via the Supplier or via his partner reseller, we provide the Personal Data entered on the applicable event to the Organisers of such event (we call it 'Suppliers').
In some cases, an Organiser may use a third party services himself. In that case, we may provide your Personal Data to the Third Party Organisers on behalf of the Organisers.
We are not responsible for the actions of these Organisers, or their Third Party Organisers, with respect to your Personal Data.
It is important that you review the applicable policies of the Organisers, and if applicable and available, their appointed Third Party Organisers, of an event before providing Personal Data or other information in connection with that event.
Access, Update, Removal of your data.
Suppliers registered in our system have the possibility to correct and update personal data at any time by logging in and accessing profile settings page.
Both registered and unregistered Users may also exercise these rights by contacting us directly by email or at the address specified in the contact section. We will give an individual, access to any Personal Information we hold about them within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us. Unless it is prohibited by law, we will remove any Personal Information about an individual, from our servers at your or their request. There is no charge for an individual to access or update their Personal Information unless it won't introduce a significant amount of time for our developers to make the change.
You may as well raise objection or restriction of processing your personal data. Due to the GDPR data protection law we are obliged to remove your personal data from our system. This action will be executed through anonymization of requested part, or all your personal data. After that process data about your activity will still remain in our database for data integrity purpose, but neither we nor suppliers will be able to identify you anymore.
As long as you are registered to use Ticketinghub services we may hold your Personal Data. You may close your account by contacting us. However, we may hold Personal Data for an additional period as is permitted or required by applicable laws. Even if we delete or anonymize your Personal Data, they may still persist on backup for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
If you have an account in our service, we will typically retain your Personal Data for a period of 90 days after you have requested that your account is closed.
Please note a supplier who has been inactive for more than 2 years will automatically be removed and all data around their account will be deleted forever.
Do Not Track
Do Not Track technology is a standard intended to enable individual Web users to express whether or not they consent to having their online activities monitored and collated, mostly for the purpose of being served targeted advertising.
We currently do not participate in any "Do Not Track" frameworks that would allow us to monitor or follow any Do Not Track browser requests. That said, some of our features may have the ability to monitor or follow Do Not Track browser requests.
If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your Distribution Lists, then Ticketinghub will notify you till 72 hours after being aware of it and later report the action we took in response.
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
Ticketinghub accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because the information about supplier customers are sensitive, supplier account passwords are encrypted, which means that we are not able to read your password, and we cannot resend forgotten passwords either. We will only reset them upon your request.
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, or when you create or use a TicketingHub account, you must comply with applicable law in the UK. Any content which you post must be accurate and comply with any applicable laws in any country from which content is posted. Your TicketingHub account and any content must not:
- contain any material which is defamatory of any person;
- contain any material which is obscene, offensive, hateful or inflammatory;
- promote sexually explicit material, violence, any form of discrimination or any unlawful activity;
- infringe any copyright, database right or trade mark of any other person;
- be likely to deceive any person;
- be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
- be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety; or
- be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
You warrant that you do comply with these standards, and you will be responsible for any loss or damage We suffer as a result of your breach of this warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary, and We have the right to use, copy, distribute and disclose to third parties any such content for any purpose.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site. The views expressed by other users on our site do not represent our views or values.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site.
- You should use your own virus protection software.
- You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or - other material which is malicious or technologically harmful.
- You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
- You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.
We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
If you are a reseller of tickets you may, once you have registered a TicketingHub account, register a reseller profile on our site to enable you to become a reseller of tickets for products which also hold a TicketingHub account. However, We have no responsibility for whether a product accepts you as a reseller of that product's tickets, nor do We have any liability to you, or to a product, regarding your relationship with the product. Your resale of tickets will be subject to the agreement you have in place with the product. We reserve the right to suspend and/or terminate your reseller profile, and your TicketingHub account, at any time and at our sole discretion.
If you have a complaint about your booking, you should first contact the venue you purchased a ticket from, as they are best placed to answer any questions you may have. Failing that, contact us at email@example.com and we can reach out to the venue on your behalf.
If you have any questions about refunds, you should contact the venue directly, as they will be best placed to cancel your booking. Alternatively, you can contact us at firstname.lastname@example.org where we will be able to offer a refund on bookings provided that:
The ticket has not already been used and is still valid It is within 14 days of the transaction taking place outside of that, it may still be possible to receive a refund, but cases like these are dealt on an individual basis, and you should contact our support team on the email provided above.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, or establish a link to our site in any website that is not owned by you.
We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, please contact email@example.com.
To contact us, please email firstname.lastname@example.org. Thank you for visiting our site.
We reserve the right to alter the Terms & conditions and will publish any amendments in good time.
last updated: May 2022